What services can I access via Patient Portal?
Ask A Question - Send request and messages to your provider
Complete Health Forms - Save time at the waiting room and complete forms ahead of time.
Access Personal Health Records - Get a snapshot view of your health.
Renew / Refill Prescriptions - Save yourself a trip to the doctors, send the message and then visit the Pharmacy.
Pay / Review Bills Online - Save a stamp, pay online for faster review and receipt of bills.
How do I register for the Patient Portal?
If you are interested in accessing The Primary Health Network Patient Portal please notify the front office staff at your next appointment. We will provide you instructions on how to set up your Patient Portal.
Can I ask an emergency related question via the Patient Portal?
No, the Patient Portal is intended for non-emergent healthcare issues only. Please contact your physician's office for questions that you would like answered within three business days. If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.
How secure is my medical information?
Your personal health information is very secure. Information shown within the Patient Portal is merely a snapshot of your most recent medical records, not the actual medical record as a whole.
What are the password requirements?
Password should be (8) characters in length, and contain only numbers and/or letters. No special characters such as #@%$ should be used in your password.
What if I forget my password?
On the login screen, there is a "Forgot Your Password?" link that will ask you for some personal information. You will then be able to set a new password for the Patient Portal.
Why has my account been locked?
As a general security feature, the patient portal will lock-out any account that has had (3) failed login attempts. If your account has been locked, you must visit your physician's office in order to verify your identity in person. Please bring valid photo identification with you ( i.e. driver's license ). We apologize in advance for this inconvenience, but it is necessary for security purposes.
How can I prevent my account from being locked?
We recommend that you use the "Forgot Your Password?" link to reset your password before your account becomes locked. You can reset your password by providing answers to personal questions. You are able to reset your password at any time, with no assistance from Primary Health Network.
I am still having problems connecting with the Patient Portal. Now what?
While most of our patients have experience no difficulties, from time to time there are technical questions. Our clinical staff can provide only a very limited technical support. If our clinical staff cannot help you on the phone, they will report the problem and we will let you know when it is resolved.